Associate Manager, Database Service Delivery Engineer

Job description

Are you energized by ensuring critical database services remain secure, compliant, highly available, and continuously improving while coordinating across technical teams, external vendors, and business partners? If so, we invite you to bring your expertise to a role. You will contribute to efforts to drive operational excellence, governance, and improvement of service delivery across enterprise database environments. We are seeking a Database Service Delivery Engineer in Richmond, VA, but will consider a remote working arrangement for the right candidate.

In this exciting role, you will support the delivery, governance, and continuous improvement of database services across the organization. Working closely with engineering teams, managed service providers, project teams, and key business partners, you will help ensure services are delivered in alignment with operational criteria, information security mandates, regulatory obligations, and service level commitments. This role combines service management, operational oversight, reporting, vendor coordination, and technical governance to support a reliable and efficient database services portfolio.

What you will be doing

Supervising database service health, availability, capacity, performance, incidents, problems, changes, service requests, and restoration activities to support operational excellence. Coordinating issue resolution and customer concern activities across technical support teams, engineering resources, managed service providers, and business partners. Assisting with compliance, audit, and risk management activities including SOX controls, access reviews, vulnerability management, patch validation, and disaster recovery testing.

Developing operational dashboards, benchmark reporting, SLA performance metrics, incident trend analysis, and service health reporting to drive informed decision-making. Leading service provider work, remediation plans, contractual commitments, documentation requirements, and service performance reviews. Facilitating process improvements, operational readiness reviews, service onboarding activities, transition-to-support processes, and CMDB validation efforts.

Identifying automation, process improvement, standardization, and service optimization opportunities that enhance efficiency and service quality. Ensuring consistency to infrastructure standards, security requirements, governance practices, lifecycle management processes, and operational policies.

We want you to have: Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent combination of education and relevant experience. 5+ years supporting infrastructure operations, service management, engineering, or sophisticated technical support functions. Validated experience supporting and administering Microsoft SQL Server and Oracle database environments. Solid grasp of ITIL service management principles, including incident, problem, change, and service request management processes.

Experience supporting compliance, audit, governance, risk management, or regulatory control activities within enterprise environments. Shown ability to analyze operational data, develop reports, and communicate service performance metrics to technical and business audiences. Strong coordination, communication, interpersonal, and customer leadership skills with the ability to work across multiple teams and external providers.

Sophisticated proficiency with Microsoft Excel, Power BI, Microsoft 365, and enterprise tools such as ServiceNow, AuditBoard, and CMDB platforms; ITIL Foundation certification and experience supporting infrastructure services, vulnerability management, and managed service providers preferred.