Senior Manager, Business Relationship Management - Innovation

Job description

Together We Innovate. Together We Change. Want to play a key role in enabling innovation and digital transformation for a Fortune 500 Company? You’ll take ownership of the technology strategy needed to build emerging products, new commercial approaches, and next-generation consumer experiences. If you excel at business technology with an emphasis on planning, putting plans into action, and collaborating with business partners, we want to speak with you!

We are currently looking for a Senior Manager, Business Relationship Management – Innovation in Richmond, VA. As a strategic advisor and business technology partner, this Business Relationship Manager (BRM) supports innovation. They engage with top executives to translate early‑stage ideas into scalable, technology‑enabled opportunities. This role plays a critical part in crafting roadmaps, aligning investments, and ensuring technology delivery drives measurable growth and business outcomes.

What you will be doing

Serving as a trusted advisor to senior partners in Altria’s CGO organization and Commercial Product Platform Development organization, crafting business technology strategy, priorities, and outcomes. Building and maintaining strong relationships with business leaders, translating strategic goals and innovation priorities into actionable digital initiatives. Acting as the primary point of contact for technology needs, including blocking issue management and resolution of critical business challenges.

Identifying, shaping, and maturing early‑stage business ideas into viable technology opportunities across the innovation lifecycle. Supporting front‑end innovation efforts, focusing on emerging products, consumer experiences, and new business models in fast‑evolving environments. Leading the development and prioritization of technology roadmaps and portfolios, ensuring alignment with enterprise architecture, readiness, and business value.

Quantifying and presenting the value of digital investments, including efficiency gains, cost savings, and risk mitigation. Driving innovation by identifying emerging technologies, facilitating design thinking workshops, and fostering solutions such as AI/ML, IoT, and digital twins. Representing supported functions in governance forums, collaborating with architecture, data, and operations teams to promote reuse, standardization, and effective delivery.

We want you to have: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field; Master’s degree preferred. 10+ years in business technology roles with a focus on strategy, delivery, and business partner engagement. Validated experience supporting enterprise‑wide digital transformation initiatives and delivering measurable business value. Strong customer‑service orientation with outstanding communication, influencing, and collaborator engagement skills.

Demonstrated ability to map business strategy to digital capabilities and build trusted relationships with senior leaders. Experience operating in ambiguous, fast‑paced environments with a test‑and‑learn outlook and innovation focus. Ability to work independently while leading sophisticated, cross‑functional initiatives and driving outcomes. Certifications such as PMP®, ITIL®, Six Sigma, CSCP, or TOGAF are preferred. Certified Business Relationship Manager (CBRM®) certification and experience bringing new product concepts to market are strongly preferred.