Policy Escalation Specialist, YouTube Trust and Safety

Job description

Minimum qualifications

Bachelor's degree or equivalent practical experience. 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, support operations, or related fields.

Preferred qualifications

Master's degree in a relevant field. Experience in content policy, anti-abuse, and reviewing online content. Experience working with international issues across multiple geographies, including freedom of expression, child safety, or online controversial content. Experience with spreadsheets, databases, SQL, and data analysis. Ability to solve problems and think critically with attention to detail in an ever-changing environment.

Ability to communicate in Portuguese and Spanish fluently to support client relationship management, and work non-standard, on-call rotation hours including weekends. About the job Fast-paced, dynamic, and proactive, YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

The Rapid Response team oversees and manages escalations across all YouTube product areas. As a Policy Escalation Specialist, you will work across Trust and Safety and YouTube to ensure that we address escalations holistically. You will provide management of escalations, creating a pathway to resolution, and communicating with key stakeholders as well as our executive team. You will develop preventative solutions to address future escalations, and help assess risk to the YouTube platform.

You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines. In this role, you will need to be available for on-call work at weekends and holiday hours on a rotational basis.