Product Specialist, Policy gTech Ads Customer Experience (English)

Job description

Minimum qualifications

Bachelor’s degree or equivalent practical experience. 5 years of experience in project or program management, consulting, or a client-facing role. Experience in technical troubleshooting or customer support, and owning end-to-end experiences and solutions. Ability to communicate in English fluently to support client relationship management in this region.

Preferred qualifications

Experience in business analysis to conduct analytics, build dashboards, and provide actionable recommendations. Strong problem-solving experience to develop strategic perspectives on customer-focused solutions. Knowledge and experience using Google Ads or other online advertising solutions and understanding of the digital media landscape. Proven track record of working effectively in a cross-functional environment with stakeholders from varied backgrounds.

Demonstrated ability to manage and influence stakeholders, supported by strong written and verbal communication skills. About the job gTech Ads Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Support Consultant, you will have deep product knowledge, provide high quality customer support and ‘own’ end to end customer solutioning.

You will focus on managing troubleshooting tasks, use your investigative and problem-solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally.

Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. You will focus on upholding and enhancing core policies, including account suspensions, Ad disapprovals, and certifications. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video . Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Poland

zł248000 - zł254000 (PLN) + 15% bonus target + equity + benefits Learn more about benefits at Google .