New Business Support Executive & POS Servicing

Job description

Start building a career with purpose. At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.

Join us to explore new possibilities, grow through real experiences and start making an impact across Asia. About the Role To support the administration and processing of new group insurance business and post-issuance policy servicing (POS), ensuring accurate policy setup, timely servicing requests, compliance with operational guidelines, and excellent customer service to clients, brokers, and internal stakeholders. New Business Administration Review and verify group and individual insurance applications, enrollment forms, and supporting documents.

Ensure completeness and accuracy of member data before policy issuance. Coordinate with Sales, Underwriting, Operations, Finance, and other stakeholders to facilitate policy issuance. Create and maintain policy and member records in the system. Prepare and issue policy contract, certificates, endorsements, and related documentation. Ensure all new business cases are processed within agreed turnaround times. POS (Policy Owner Service) Support Deliver daily POS requests for group and individual policies, ensuring accuracy and compliance with service standards and TAT.

Monitor and follow up on premium collections to ensure timely payments. Prepare and issue invoices, credit notes, premium adjustment reports, and related correspondence accurately and on time. Support User Acceptance Testing (UAT) for system, process, and product enhancements. Prepare assigned reports within agreed timelines. Contribute to customer onboarding journey improvements and process enhancements. Perform other duties as assigned by the Line Manager.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.