Policy Owner Service Executive

Job description

Start building a career with purpose. At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.

Join us to explore new possibilities, grow through real experiences and start making an impact across Asia. About the Role The Policy Owner Servicing Executive is responsible for delivering efficient and accurate policy administration and customer servicing support for corporate and group insurance clients. The role ensures timely processing of policy servicing requests, renewals, premium collections, and customer membership changes while maintaining service excellence and operational quality.

Key Responsibilities

Manage daily servicing operations for corporate and group insurance clients, ensuring accuracy and compliance with service standards. Process Policy Owner Servicing (POS) requests and policy renewals, including Group Medical Rider transactions, within established turnaround times (TAT). Monitor and follow up on premium collections to ensure timely payments. Administer customer membership updates, including additions and terminations.

Handle policy amendments and other customer servicing requests. Prepare and issue invoices, credit notes, premium adjustment reports, and related correspondence accurately and on time. Support User Acceptance Testing (UAT) for system, process, and product enhancements. Prepare assigned reports within agreed timelines. Contribute to customer onboarding journey improvements and process enhancements. Perform other duties as assigned by the Line Manager.

Requirements

Strong understanding of servicing processes, insurance products, and related systems. Ability to effectively manage internal and external stakeholder requests while ensuring service excellence.

Qualifications & Experience

Bachelor’s degree in business administration or related field. Minimum 2 years of experience in Customer Service, Corporate Sales Support, or Insurance Operations. Good knowledge of customer service principles and administrative processes. Proficient in Microsoft Office applications. Strong verbal and written communication skills.

Key Competencies

Customer service orientation. Strong interpersonal and communication skills. Problem-solving and analytical thinking. Experience handling complex products, systems, and processes. Attention to detail and accuracy. Initiative and continuous improvement mindset. Strong listening and stakeholder management skills.

Reporting To

Policy Owner Servicing Supervisor Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.