Deputy Store Manager

Job description

PURPOSE & IMPACT ON ORGANIZATION

You contribute to the store profitability by:

• Meeting or exceeding store sales and profit targets
• Managing all resources within the store to provide a leading consumer experience
• Driving the proper execution of established policies, procedures, initiatives, and directives KEY RESPONSIBILITIES:
• Support the Store Manager with the commercial success of the Store in the by: - o Analyzing relevant sales data and make commercials decisions to increase net sales and KPIs (key performance indicators)
• Addressing identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed
• Leading the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor
• Scheduling team to properly serve consumers, drive sales and execute tasks
• Ensuring the legal and financial integrity of the store
• Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
• Ensure in-store Brand execution according to established standards and directives
• Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge
• Lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience
• Lead and coach the store team on all omnichannel related sales tools
• Lead and coach our store team on the digital consumer journey in the store
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
• Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Ensure cash register transactions are processed quickly and accurately
• Lead and implement all applicable loss prevention policies and procedures
• Maintain a safe and productive shopping and working environment
• Comply with all operational policies and procedures and ensure the store team members also comply
• Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards.
• Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
• Actively maximizing sales and minimizing loss
• Keeps an up-to-date awareness of our competitors
• Implements improvements to operations and processes contributing to the performance of the store
• Ensure all Omni channel services are managed with operational excellence
• Collaborate productively and respectfully with team members
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
• Seek coaching and learning opportunities to continually improve your performance
• Complete all applicable training programs and effectively apply the learning on the job
• Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all
• Manage the recruitment and training of store team members
• Ensure all HR policies and procedures are adhered to
• Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
• Work with the Store Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
• Seek coaching and learning opportunities to continually improve own performance MINIMUM QUALIFICATIONS:
• Minimum 18 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
• A minimum of 12 months of Supervisory/Team Leader experience
• Intermediate numeracy and literacy and advanced verbal communication skills
• fluent in English language