Authorized Store Lead Consultant Malaysia

Job description

Store operation

• cooperate with of Retailer store manager, complete the operation and management of the store.

Sales management

• formulate the sales plan and sales strategy of the store, and lead Xiaomi Retailer team to complete the sales task indicators issued by the company

Operational coordination

• maintain good communication and cooperation with the platform and headquarter, cooperate with the implementation of the company's various strategies.

Product and display management

• supervise product turnover, cooperate with Xiaomi Retailer for timely replenishment, ensure the display of products meets company's VM standards.

Customer service

• Responsible for supervising and managing the store customer service, handling customer complaints, and ensuring customers get a satisfactory service experience.

Team management

• Cooperate with partners to complete the recruitment and training of store staffs, ensure sufficient store manpower, and ensure the enthusiasm and service quality of staffs.

Retailer communication

• maintain good communication and cooperation with partners to ensure the implementation of the company's various strategies.

Qualifications

• Strong willingness to engage in retail, strong learning ability, good spirit of cooperation and ownership;
• First-line retail experience is preferred
• Two years above of working experience in store management in the mobile phone industry or consumer electronics industry is preferred;
• College or Bachelor degree or above