Claims Consultant

Job description

• Brisbane-based with hybrid, flexible working arrangements to support your work-life balance
• Step into our dedicated public liability team and work with a diverse, genuinely interesting claims portfolio
• Grasp a fantastic learning and development opportunity to build your skills in a supportive, collaborative environment The opportunity

Join our legal team as a Claims Consultant and proactively manage a blended, complex portfolio of public liability customer claims. Reporting to the Group Claims Manager, you will take ownership of matters to deliver sustainable, commercially sound outcomes that balance customer care with business interests. This permanent role plays a critical part in managing organisational risk and delivering meaningful, high-impact support across our national retail operations.

What you'll do

• Manage an active portfolio of public liability claims proactively from initial notification through to sustainable resolution.
• Adopt an early-intervention, service-oriented approach to deliver outcomes that address the best interests of all stakeholders.
• Analyse liability and assess financial quantum rigorously to guide defensible, strategic case decisions.
• Resolve and settle claims cost-effectively within designated delegation of authority and established procedural timeframes.
• Represent the business at compulsory settlement conferences and negotiations to achieve optimal legal and financial results.
• Collaborate closely with your Group Claims Manager while maintaining full day-to-day autonomy over your file management. What you'll bring
• Possess a solid legal background or proven end-to-end public liability claims experience, with 2-3 years PQE in personal injury law preferred.
• Demonstrate deep practical expertise in managing PIPA claims from start to finish (QLD claims experience is essential), including direct settlement conference experience.
• Apply strong analytical capabilities to accurately assess both liability and damages on complex, multifaceted files.
• Exhibit exceptional organisational and time management skills to balance competing deadlines across a busy file load.
• Bring the confidence, maturity, and initiative needed to handle a high-impact portfolio independently.
• Communicate with clarity, empathy, and strong negotiation skills when engaging with claimants, legal representatives, and internal teams.