AQM_Technical Supervisor

Job description

Job Description:-

• Perform internal quality performance tracking from end to end (Material, SMT-PCBA, DIP, Final Assembly function test and Packing) from customer point of view.
• Act as the main contact window between customers and the factory, deliver zero-defect and competitive products and services to customers.
• Review and follow up until closure quality issues RCCA and 8D preventive measures.
• Generate and issue RMA number for any DOA or repair requests by customer. Track the RMA from end to end including document preparation, shipment, receiving, sorting, repair and return.
• Prepare daily, weekly and monthly report of quality performance and improvement plans to customer.
• Prepare RCCA, 5 Whys, 8D and other reports required by customer and follow up until issue closure.

KPI

• Customer’s satisfaction, No major complaint from customer and QBR No.1. Job Requirement:-
• Bachelor Degree /Diploma in Engineering / Business Management or any other related field
• Experience in Quality / Customer Service / Engineering / Program Management field is preferred.
• Familiar to quality field related knowledge, e.g. ISO9001:2015, Problem Solving, 7 Quality Tools, 8D report, MSA/GRR, PFMEA, Control Plan, Sampling Methodology, and have knowledge of reliability test at both environmental and mechanical related.
• Good communication skill and able to communicate effectively with other function teams
• Able to work in a team and individually
• Able to work under the environment with fast tempo

Language

• English, Bahasa Malaysia. Mandarin speaker is an added advantage
• Know 8D report, 5C, SMART, analysis issue, manager people.