Customer Support Specialist (English speaking)

Job description

Here’s how you’ll be contributing to the Customer Support team: Expert problem solving: Take full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy.

Navigating complex interactions

Handle high-stakes customer conversations with professional and empathetic communication, especially during challenging moments.

Cross-Team collaboration

Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations, to ensure holistic case resolution.

Peer support

Act as a point of contact for your colleagues, providing peer-to-peer support and sharing your knowledge to help the wider team grow.

Process improvement

Identify and share feedback on processes and product health, contributing to the continuous improvement of the customer journey.

Flexibility

Cover a variety of shifts to be there when our customers—and the business—need you most.

Qualifications

Proven experience

You have at least one year of experience in customer support. Experience in fintech or a high-volume setting is preferred, but not essential.

Multi-Channel experience

You have a proven track record of supporting customers through phone, chat, and email. While we value experience in any combination of these channels, mastery across all three is a definite plus.

Technical proficiency

You have strong typing skills (minimum 45 Words Per Minute) and excellent grammar/spelling.

Advanced communication

Your verbal and written English skills are excellent (C1 level). You can translate difficult, high-level concepts into easy-to-understand language.

Ownership mindset

You are a self-starter who can work independently, navigate ambiguity, and make sound judgments with minimal supervision.

Cool under pressure

You excel at taking charge in challenging situations and have the skills to calm and resolve difficult customer interactions.

Location

You are legally authorized to work in Hungary.

Values

You’re a team player who lets our values guide your decisions and you’re ready to work full-time (40h/week).

Office First Policy

You’re expected to work from the office at least 3 days per week.