Spend Operations Supply Chain & Delivery Function Lead

Job description

Your mission

Wise is building a scalable, transparent, and cost-efficient card issuance supply chain. We’re looking for a Supply Chain Function Lead – Card Issuance to own the multi-year strategy for card manufacturing and delivery, design the operating model for a high-performing global supply chain function, and lead our partner portfolio end-to-end—from selection and governance to commercial negotiations and performance. A core part of this role is senior partner stakeholder management: you’ll represent Wise externally, keep vendors accountable to outcomes, and influence partner priorities and behaviours to protect Wise’s customer experience, cost, and resilience goals.

What you’ll do Set strategy & build the operating model Define and drive the 1–3 year strategy for card manufacturing and delivery—balancing service levels, product experience, cost-to-serve, and transparency. Design the operating model for a scalable global supply chain function (team structure, governance cadence, escalation paths, decision forums, metrics/scorecards). Own the monitoring roadmap (coverage, controls, ROI) so issues are detected early and resolved through clear ownership.

Own the partner portfolio & drive vendor accountability (critical) Lead the global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management.

Establish high-impact vendor governance

performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency) structured escalation and remediation playbooks root-cause expectations and corrective action plans with deadlines Represent Wise in senior partner forums and ensure Wise priorities are executed Proactively identify underperformance and lead exec-level decisions: invest / fix / replace, including transition planning and risk-managed migrations .

Lead commercial negotiation & contract strategy Negotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.

Build robust contract architecture

SLAs/KPIs with meaningful remedies (credits/penalties/step-in rights), auditability, data transparency, and strong exit/transition clauses. Continuously challenge cost-to-serve while protecting customer experience. Influence cross-functionally & deliver change Partner with Product, Ops, Risk, Compliance, Finance and Customer Support to define requirements and design scalable solutions. Lead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).

Communicate clearly to senior stakeholders using data-driven narratives and crisp trade-offs. Lead and grow the function Hire, coach and develop the supply chain team; build capability, set standards, and drive performance. Set a high bar for ownership, transparency and execution—internally and with partners. What success looks like A clear 1–3 year supply chain strategy and annual plan with measurable targets. A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks.

Measurable improvements in vendor performance

stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve. Executive dashboards that enable fast decisions and clear accountability.

Qualifications

What we’re looking for Proven ownership of end-to-end supply chain strategy for card manufacturing and/or regulated physical product operations (payments/fintech preferred). Strong track record holding vendors accountable and influencing external partners to deliver outcomes aligned with your company’s interests. High-stakes commercial negotiation experience and confidence representing your organisation at executive level.

Deep capability in contract design

SLAs/KPIs, pricing, remedies/credits, transparency clauses, exit/transition planning. Experience managing multi-vendor portfolios, concentration risk, and resilience planning (BCP/contingency). Strong cross-functional programme leadership and senior stakeholder influence.

People leadership

building/scaling teams, coaching and performance management. Operational literacy in card manufacturing and logistics / last-mile delivery optimisation.