Banking Operations Specialist

Job description

As a Banking Operations Specialist, you are the backbone of our banking partnerships. Your core purpose is to ensure the flawless, high-quality execution of time-sensitive operational tasks that are critical to the foundation of our banking governance and compliance. You are a reliable and detail-oriented expert who manages the end-to-end operational lifecycle for our banking partners. This role is essential for maintaining strong relationships, supporting regulatory compliance, and driving operational excellence.

Job Responsibilities

Access & Signatory Management: Independently manage banking partner access and signatory requests from start to finish, keeping records accurate and up to date in line with internal policies and regulatory requirements.

Audit Support

Prepare documentation and evidence for audits and control reviews, and follow through on assigned actions to address findings.

Partner Due Diligence

Coordinate annual due diligence requests from banking partners, gathering documentation from relevant teams, including Compliance. Maintain accurate records and ensure responses meet agreed deadlines and internal requirements.

Banking Portal Onboarding & Controls

Onboard new banking portals, help assess risks and check that required controls are in place. Work with banking partners and internal teams to address gaps and strengthen controls.

Issue Resolution

Investigate and resolve banking governance queries and operational issues. Escalate complex cases to the relevant teams and track them through to resolution.

Internal Collaboration

Act as a key contact for Banking, Payment Operations and other internal teams, providing clear information and timely updates to resolve issues and support ongoing projects.

Documentation & Knowledge Management

Maintain the Partner Bank Directory, procedures and other key documentation so teams can easily find accurate information and keep operations running smoothly.

Process Improvement

Identify opportunities to simplify workflows and work with the team to implement changes that improve efficiency, accuracy and compliance.

Operational Readiness

Stay informed about changes to processes, policies and regulatory requirements, and apply them to your day-to-day work.

Qualifications

Operational experience

at least 3-5 years of experience in banking, fintech or another complex operational environment, managing detailed work and competing deadlines.

Risk and controls

Ability to follow policies, identify control gaps and recognise when to escalate risks or request guidance.

Data and tools

Confidence using spreadsheets and data management tools to organise information, check accuracy and investigate discrepancies.

Attention to detail

A consistent approach to maintaining accurate records and complete documentation.

Problem solving

Ability to investigate issues, work through unfamiliar requirements and follow tasks through to resolution.

Stakeholder communication

Experience communicating with senior internal and external stakeholders, including banking partners, to gather information, resolve blockers and meet deadlines.

Ownership and prioritisation

Ability to manage your workload independently, prioritise time-sensitive or higher-risk tasks and communicate early when something is blocked. Nice to have Experience with banking portals, access permissions or authorised signatory management. Experience supporting due diligence requests, audits or control reviews. Familiarity with access controls, such as approval permissions and segregation of duties. Experience working directly with banking partners to resolve issues or improve processes.

Familiarity with payment systems or financial reconciliation tools. A relevant qualification or certification in banking, compliance or operational risk.