Group Design Lead

Job description

We're on the lookout for a brilliant Group Design Lead to join our Global KYC Onboarding squad in London! You'll be part of Wise's global mission to build an open, fair, and human financial system. Because people without borders need money without borders.

Your mission

As our Group Design Lead for Global KYC Onboarding, you'll set the vision for the platform that makes onboarding into Wise safe, efficient, and scalable across all regions. Think of it as building the "Lego pieces" that regional teams can use to create localized onboarding KYC journeys - turning what currently takes months into weeks, and reducing friction for millions of customers worldwide.

Here’s how you’ll make an impact

Be a cross-functional hero and partner up with the Group Product Manager, Engineering Lead, Analytics

• Lead, as well as researchers and content designers within your squad Bridge global and local needs by collaborating with design leaders across regional teams (Europe, APAC, Americas) who will use your platform components Transform a complex regulatory space by designing experiences that balance compliance requirements with smooth user experiences
• Build the foundation for a platform that will save Wise millions in operational costs while reducing friction for legitimate customers This role will give you the opportunity to: Solve problems at massive scale - your work will impact how millions of customers join Wise and how dozens of internal teams build onboarding experiences Pioneer platform design thinking in the fintech compliance space, creating reusable patterns that work across diverse regulatory environments Inspire and empower a growing team of talented designers across Personal Onboarding, Business Onboarding, and future Platform partner teams Be part of positive change - we're fixing a broken, greedy system and putting people in control of their money About you: You've led design teams in complex, multi-stakeholder environments and know how to balance strategic vision with hands-on execution You're customer-obsessed but understand how to balance user needs with business constraints and regulatory requirements You have a strong portfolio showcasing both strategic thinking and detailed UX execution, ideally with some experience in regulated industries or B2B platforms You're excited about building for builders - creating tools and patterns that empower other teams to create great experiences