Senior Implementation Manager

Job description

We are looking for a Senior Implementation Manager to join our team in Austin and play a crucial role in growing Wise Platform by delivering our highest impact partner integrations. You’ll be helping achieve our regional growth targets while working closely with our Solutions Engineering, Product, Compliance, Operational and Sales teams to deliver projects efficiently and to a high standard. In this role, you will be responsible for driving complex implementations with the world’s biggest banks and businesses.

From kick off to launch, you will leverage strong program management experience to deliver on time, high quality integrations. Across markets you will implement both new and existing solutions, overcoming blockers along the way with in-depth problem solving and strong influencing skills. You should be equally comfortable in both a business and technical context, winning trust from both executive and engineering, external and internal stakeholders.

This role is ideal for an established professional with a track record of delivering complex programs of work in financial services, particularly in the banking and payments sectors. If you are passionate about financial technology and thrive in a fast-paced, dynamic environment, we encourage you to apply.

What You'll Do

Lead complex implementation projects for major banks and businesses, managing from kickoff to launch while ensuring on-time, high-quality delivery. Overcome project blockers with strong problem-solving and influencing skills, working in both business and technical contexts, and building trust with diverse stakeholders. Use governance expertise to manage scope, timelines, and accountability, while identifying risks, solving challenges, and ensuring regulatory compliance.

Manage delivery risks for deals—including project, financial, compliance, and reputational—ensuring robust mitigation plans are in place. Build and nurture excellent relationships with partners, ensure they love the experience we offer them Confidently explain financial technology solutions and lead process improvements to enhance project scalability and efficiency This role will give you the opportunity to: Have a significant and visible impact on the growth of Wise platform by leading payments partnerships with the world’s biggest banks and businesses.

Help to scale the Implementation function, by leading initiatives to improve our processes. Deliver new and innovative solutions, finding ways to do things that haven’t been done before. Travel to work with our teams and meet with prospects around the world.

Qualifications

About You

6+ years of project management experience in banking/fintech. Proven track record managing complex, multi-phase projects using Agile, Waterfall, or hybrid methodologies. Skilled in creating and managing high-quality project plans, breaking down tasks, mapping dependencies, and identifying the critical path to launch. Extensive experience in leading API or SWIFT based payment integrations, by navigating banking or large enterprise organisational structures and decision making processes in order to drive successful project outcomes.

Proven ability to identify, manage, and mitigate project risks through strong governance frameworks, proactively taking ownership of emergent issues, and effectively driving cross-functional and external stakeholders to achieve successful outcomes and maintain project momentum. Expertise in autonomously resolving complex challenges and making impactful decisions, driven by exceptional self-motivation, strong organizational and time management skills to effectively juggle competing priorities, and demonstrating remarkable adaptability and resourcefulness, particularly in ambiguous and rapidly evolving environments.

Consistently delivered secure and compliant payment integrations, expertly navigating diverse local regulatory requirements and ensuring robust adherence. Exceptional verbal and written communication skills, adept at presenting complex concepts to diverse audiences, from C-suite to working teams, while demonstrating strong executive engagement and presence to establish robust relationships and build credibility at all levels.