Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support
Listed on Western Digital’s official careers site. Posted November 6, 2026. Check that it is still open and apply there.
Apply on Western Digital’s careers site →Job description
Technologist, Customer Technical Sales & Support – Cloud & Hyperscaler Western Digital is seeking a Staff Technologist to join the Customer Technical Sales & Support (CTS) organization supporting strategic cloud and hyperscaler customers. This role acts as the primary technical bridge between WD Engineering and customers, owning deep understanding of customer storage architectures, qualification requirements, deployment models, and field issues.
The successful candidate will lead technical engagements from early evaluation through production support, drive issue resolution across firmware, hardware, and systems teams, and translate customer needs into actionable input for product and engineering roadmaps. This is an individual contributor role with broad influence across Sales, Engineering, Product Management, and Quality.
Qualifications
Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related technical field. Significant hands-on experience in storage systems, HDDs, server/storage platforms, or data center infrastructure; WD’s current CTS/architect postings point to a senior profile with roughly 5+ years of directly relevant experience. Strong understanding of storage system architecture, server/storage integration, and customer deployment models in cloud or hyperscale environments.
Experience working directly with customers in a field applications, systems architecture, customer engineering, or technical support capacity. Ability to debug technical issues across hardware, firmware, software, and system interactions. Strong written and verbal communication skills, including ability to present technical material to engineers and executive stakeholders.
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