Director - Global Business Services

Job description

As the Director – Global Business Services, you will be responsible Global Business Services (GBS) operational excellence by deploying strategic priorities that will drive key elements of business transformation & change management activities. You will use process improvement, change, project, and analytical methodologies and resources to work collaboratively with Global Process Owners, business unit and functions leadership, across the enterprise to facilitate improvements in the design, management, execution of end-to-end processes and controls in support of the Wesco’s transformation.

You will oversee the GBS data office and leverage the vast data assets to derive business insights and impactful continuous improvement opportunities.

Responsibilities

Work with stakeholders to identify opportunities within the businesses and functions to leverage the GBS organization, drive process improvements and realize efficiencies - centralize, standardize, scale and adopt automation. Partner with GBS operations and IT to implement systems and controls that leverage world class solutions and minimize technical debt. Partner closely with stakeholders to develop and maintain business cases and integrated GBS roadmap covering timeline, actions, and interdependencies.

Manage the overall financial cost and benefit tracking and realization of GBS initiatives. Build a culture of continuous improvement that ensures process flows and standard operating procedures are kept current and reviewed by all staff and stakeholders. Define and agree on SLAs with key stakeholders, including KPIs and performance management metrics. Understand planned and future changes in the enterprise organization, processes and technologies and seek additional opportunities for the GBS function to provide support.

Maintain alignment with overall business strategy and Digital Data Platform (DDP). Support the development of strong controls ensuring all group policies and statutory requirements are complied with by GBS and any third-party service providers. Establish regular communication with stakeholders to share successes and solicit feedback on challenges or concerns.

Qualifications

Bachelors Degree - Accounting, Finance, Business, IT or related discipline required; Masters Degree preferred. 7 years of business leadership experience (cross-functional). Minimum of 5 years leadership experience in shared services and/or GBS environment. 5 years’ experience managing an outsourced provider (BPO). Understanding and experience with core financial processes including accounts payable, accounts receivable, credit, management reporting, etc.

Strong business acumen. Demonstrated ability to effectively communicate operating results to senior management across the organization. Ability to build and maintain strong collaborative relationships with stakeholders in functions and teams across the business. Ability to work independently and collaboratively with cross functional teams. Strong analytical and problem-solving background. Ability to influence business decisions.

Ability to travel 0% - 25%. #LI-BW1