(USA) Senior Manager, Strategic Account Management

Job description

Role summary

The Senior Manager, Strategic Account Management, leads the development and execution of comprehensive business plans to drive customer and operational success. This role involves managing complex stakeholder relationships, guiding cross-functional teams, and delivering measurable business value through strategic initiatives. The position requires expertise in negotiation, account planning, and data-driven decision-making to optimize performance and foster continuous improvement.

The role also emphasizes coaching and mentoring associates, ensuring compliance with company policies, and promoting a collaborative environment that supports organizational goals and long-term growth.

About the team

The Walmart Local Marketplace team drives collaboration with local retailers to enhance Walmart’s commerce ecosystem by closing assortment gaps and enabling same-day local fulfillment through scalable platforms. This team leads strategic account management initiatives, leveraging strong stakeholder and supplier relationship skills to deliver measurable business value. Members focus on executing business plans, optimizing customer experiences, and fostering cross-functional partnerships.

The team emphasizes data-driven decision-making, continuous improvement, and effective communication to support Walmart’s mission of providing exceptional service and value to customers while advancing innovative retail solutions.

What you'll do

Drive execution of strategic account plans by identifying customer and operational needs and aligning business priorities accordingly. Lead cross-functional initiatives to remove barriers impacting performance and ensure resource availability. Develop, communicate, and adjust performance standards and contingency plans to meet evolving business objectives. Mentor and develop associates through coaching, training, and performance evaluations to build a high-performing team.

Establish and maintain strong stakeholder relationships to influence decision-making and foster collaboration. Utilize data analytics and business insights to inform account strategies and forecast revenue opportunities. Ensure compliance with company policies and ethical standards while promoting a culture of integrity.

What you'll bring

Proven expertise in strategic account management, including business planning and execution. Strong skills in stakeholder engagement, relationship management, and supplier collaboration. Demonstrated ability to develop and communicate business plans aligned with organizational objectives. Proficiency in analytics, forecasting, and driving return on investment through data-driven insights. Experience leading teams with coaching, mentoring, and performance management capabilities.

Excellent negotiation strategies and communication skills to influence complex business decisions. Ability to manage multiple projects, remove obstacles, and adapt to changing business environments. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart .

Bentonville, Arkansas US-09401

The annual salary range for this position is $90,000.00 - $180,000.00 Hoboken, New Jersey US-10279: The annual salary range for this position is $108,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include : - Stock