Senior Manager, Supply Chain Management - Big & Bulky Operations

Job description

Lead Operational Execution

Oversee day-to-day Big & Bulky supply chain operations, ensuring effective execution across fulfillment, transportation, and delivery processes. Identify and resolve operational issues, service disruptions, and execution gaps that impact customers and business performance.

Manage Business Performance

Monitor and analyze key performance indicators, including on-time delivery, delivery speed, customer experience, capacity, productivity, and cost. Identify performance gaps, conduct root-cause analysis, and drive corrective actions to improve results.

Drive Cross-Functional Coordination

Partner with transportation, fulfillment operations, merchandising, customer care, technology, and other stakeholders to resolve operational constraints, improve coordination, and ensure consistent execution of business priorities.

Support Delivery Partner Performance

Work with internal and external delivery partners to monitor service performance, communicate operational expectations, resolve escalations, and drive accountability through performance reviews and scorecards.

Execute Continuous Improvement

Identify process inefficiencies, operational gaps, and cost-reduction opportunities. Lead the implementation of practical improvements that strengthen service reliability, simplify workflows, reduce waste, and improve operational efficiency.

Manage Initiatives and Operational Priorities

Execute initiatives and business priorities established by leadership. Coordinate implementation activities, manage timelines, track progress, identify risks, and escalate barriers to ensure successful delivery of expected outcomes.

Provide Operational Insights and Reporting

Develop and maintain performance reporting, operational scorecards, and business updates. Translate data into actionable insights, communicate risks and opportunities, and provide recommendations to support timely operational decisions.

What You’ll Bring

Strong understanding of supply chain operations, transportation, fulfillment, last-mile delivery, or large-item logistics, with the ability to manage complex operational processes. Demonstrated ability to manage day-to-day operations, monitor business performance, resolve escalations, and deliver measurable improvements in service, efficiency, and cost. Strong analytical and problem-solving skills, including experience using operational data, performance metrics, and root-cause analysis to identify issues and implement effective solutions.

Experience collaborating across multiple business functions and working with internal and external partners to coordinate execution and resolve operational challenges. Ability to manage competing priorities, maintain operational discipline, and make sound decisions that balance customer experience, service performance, capacity, and cost. Experience leading operational initiatives, implementing process improvements, and driving accountability for results in a complex, fast-paced environment.

Strong communication and relationship-management skills, with the ability to clearly communicate performance results, operational risks, and recommended actions to leadership and business partners. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! -Health benefits include medical, vision and dental coverage -Financial benefits include 401(k), stock purchase and company-paid life insurance -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Qualifications

Minimum Qualifications

Bachelor’s degree in Logistics, Supply Chain, Business, or related field and 4 years’ experience in logistics, distribution, transportation, or related area OR 6 years’ experience in logistics, distribution, transportation, or related area. 2 years’ experience with advanced functionality of Microsoft Office.