Senior Director, Business Strategy - Design Operations

Job description

About the Role Help shape the future of design at Walmart—and redefine how millions of customers experience shopping. We are seeking a strategic, forward-thinking Senior Director, Business Strategy & Design Operations to partner with senior leadership and help drive the next chapter of our global Design organization. Supporting approximately 500 design professionals across multiple geographies and six international markets, this leader will play a critical role in shaping organizational strategy, scaling operations, and strengthening global partnerships.

As a trusted advisor to the Chief Design Officer, you'll connect strategy to execution, build the infrastructure that enables design teams to thrive, and help position Walmart at the forefront of design innovation and AI-powered shopping experiences.

What You'll Do

Drive Strategy and Organizational Impact: Partner closely with the Chief Design Officer to shape strategic priorities, drive key initiatives, and translate vision into measurable outcomes.

Lead and Scale Design Operations

Oversee the Design Operations team, building scalable processes, infrastructure, and capabilities that support a growing global organization.

Strengthen Global Partnerships

Collaborate across six international markets, aligning design, product, technology, and business leaders around shared priorities.

Enable Design Excellence

Support multidisciplinary teams spanning UX Design, Research, Content Design, Motion Design, and Conversational Design to improve collaboration and organizational effectiveness.

Elevate Walmart's Design Brand

Strengthen Walmart's external design presence, industry thought leadership, and ability to attract exceptional talent.

Shape the Future of Design

Help advance emerging design practices and position Walmart as a leader in AI-powered shopping experiences.

What You'll Bring

Extensive experience in business strategy, design operations, and leadership alignment for a large, complex organization. Deep understanding of UX Design, Design Research, and the operational needs of multidisciplinary design teams. Proven success building and scaling teams, processes, and organizational capabilities. Experience influencing senior executives and navigating global, cross-functional partnerships. Strong strategic thinking, communications, executive presence, and the ability to turn ambiguity into action.

Passion for innovation, emerging technology, and the future of customer experience. Why Walmart? Walmart is entering an exciting new chapter in design and AI-powered commerce. This is an opportunity to work alongside senior leadership, shape the future of a global design organization, and build capabilities that influence how millions of people shop every day.

Qualifications

Minimum Qualifications

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area. 3 years’ supervisory experience.