Sales Operations & Support Senior Coordinator (Order Entry)

Job description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv , we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

High-Performance Culture

We empower you to think big, execute with excellence, and deliver impact . Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.

Leadership Without Limits

Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .

Limitless Growth & Learning

We believe in continuous development. Whether through rotational programs or high-impact projects , you’ll have the opportunity to expand your expertise and grow your career .

A Place for Everyone

Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary

The Senior Coordinator – Order Entry is responsible for executing complex order entry tasks, ensuring accuracy, compliance, and timely processing across Channel, AC Power, Thermal, and GSA accounts. The role supports the Order‑to‑Cash cycle by performing advanced order validations, milestone billing, and handling complex SFA/ETO configurations. As an escalation and subject‑matter resource, the Senior Coordinator resolves complex customer issues, ensures adherence to order quality standards, supports junior coordinators through coaching and knowledge sharing, and contributes to continuous improvement initiatives that strengthen operational efficiency and customer experience.

Job Responsibilities

Processes all Channel, AC Power and Thermal, and GSA Accounts orders within the required turnaround time of not exceeding 48 hours. Ensures 95% of orders received one (1) hour before the end of shift are touched or reviewed. Validates CPQ quote to ensure accuracy of order versus submitted purchase order. Checks PO according to Vertiv order quality checklist Performs any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions.

Smoothly performs milestone billing on Project Orders, processes both standard and auto-config and complex SFA/ETO orders across all product lines. Ensures Order-to-Cash processes are completed efficiently. Participates and identifies basic and recurring quality check audits to ensure compliance with order entry standards, identifies and recommends solutions to recurring order entry issues. Coordinates with internal teams or customers to resolve complex issues, order discrepancies, clarifications, etc, for timely resolutions.

Reviews and adheres to established Vertiv policies and market memos 11.. Provides peer support by sharing best practices, coaching, guidance with junior Coordinators. Ensures system and data integrity to drive operational efficiency. Identifies, understands and associates crucial information on ETO/SFA whether it's for an entire system or ship loose items for all applicable product lines. Helps facilitate onboarding training of new hires and / or refresher sessions as needed.

Qualifications

Bachelor’s Degree of any 4-year course 3-5 year experience in Customer Service 2-year experience with Vertiv Customer service environment Customer Focus Action Oriented High Attention to Detail The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Think Big and Execute Act With Urgency Own It Drive Continuous Improvement Promote Transparent and Open Communication

• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example