Site Services Analyst

Job description

POSITION SUMMARY

The Site Services Analyst provides foundational technical support to the plant and all users and is a member of the Global Infrastructure Team. They assist in analyzing and troubleshooting issues related to the plant infrastructure and end-user computing digital assets (e.g., network, laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They partner with the other infrastructure teams to support the Vertiv infrastructure standards and participate in various IT projects.

RESPONSIBILITIES

Respond to service desk tickets and outages via phone, email, or online systems, following defined incident management process and escalation when necessary. Provide second-level user support for network, hardware, and software issues. Assist in hardware and software installation/configuration according to Vertiv policies and guidelines. Aid in troubleshooting and diagnosing network/hardware/software errors. Support PC replacement programs and emergency equipment exchanges.

Provide hands-on assistance for IT project implementations. Provide hands-on on-site assistance for global infrastructure teams. Help with local backup operations in alignment with Vertiv policies. Maintain confidentiality on all user data and related information. Perform miscellaneous job-related duties as assigned. Working in Matrix management style. Proactively communicate challenges / concerns.

QUALIFICATIONS

Bachelor's degree or equivalent years of experience. 2+ years’ experience with an infrastructure/manufacturing technical support environment End User and/or Customer Facing support Excellent collaboration and communication skills 1-3 years of experience in MS Windows desktop operating system deployment. Complete understanding of Software Distribution and Patch Management tools. Ability to create and manage IT work effectively is required.

Experience with ServiceNow 1-2 years knowledge of network infrastructure and security principles. Experience with Apple Mac deployment and support is a plus Cloud (AWS, Azure, Google) is a plus PHYSICAL & ENVIRONMENTAL DEMANDS Medium lifting (30 lbs. – 45 lbs.) Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders). TIME TRAVEL REQUIRED 15% The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency

• Foster a Customer-First Mindset Think Big and Execute
• Lead by Example Drive Continuous Improvement
• Learn and Seek Out Development At Vertiv, we’re on a mission to empower the people that will power the future.

From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States.

This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire