Service Commercial and Pricing Manager

Job description

RESPONSIBILITIES

Pricing Strategy & Price Book Management Develop and maintain regional service price books across all contract types (AMC, T&M, SLA, warranty extensions) Establish and govern pricing floors, target margins and approval thresholds in line with global policy Align pricing architecture with Vertiv's global commercial framework while reflecting regional market dynamics

Conduct regular price book reviews and implement structured refresh cycles Contract Profitability & Margin Management Track and report on service contract margin performance across the regional portfolio Identify margin leakage drivers and implement corrective pricing or commercial actions Work with Finance and Operations to ensure cost-to-serve inputs are accurate and current

Own profitability reporting cadence for key accounts and contract renewals New Offering Commercialisation Develop commercial models for new service offerings as part of the NPDI process (Gate Reviews G1–G7) Define pricing strategy, minimum viable margin, and go-to-market commercial terms for product launches Validate commercial assumptions with Sales, Service Ops and

Finance prior to gate approvals Commercial Modelling & Deal Support Build financial models and scenario analyses to support pricing of complex, multi-year service contracts Partner with Sales to price deals competitively, balancing win rate with profitability targets Evaluate non-standard deal structures and provide commercial guidance on escalations and exceptions Support bid and tender responses with robust commercial inputs and cost modelling

Commercial Governance & Policy Define and enforce commercial approval workflows and discount authority matrices Ensure pricing decisions comply with Vertiv's global commercial policies and regional legal requirements Develop and maintain commercial playbooks and escalation guidelines for the Sales team Coordinate with Legal and Finance on contract terms impacting commercial exposure

Market Intelligence & Competitive Pricing Monitor competitor pricing and commercial structures across key service categories Synthesise win/loss data, renewal trends and customer feedback to refine pricing strategy Provide market pricing benchmarks to inform annual price book reviews and strategic planning

QUALIFICATIONS

• Bachelor's degree in Finance, Business, Engineering or a related field 6–9 years in commercial management, pricing, or service finance roles
• Proven track record building and managing service price books at a regional or multi-country level
• Strong financial modelling skills: margin analysis, cost-to-serve, scenario modelling Experience pricing complex, multi-year B2B service contracts (AMC, SLA, T&M) Working knowledge of service commercial governance frameworks and approval workflows
• Ability to work cross-functionally with Sales, Finance, Legal and Service Operations
• Proficiency with Excel/modelling tools; familiarity with CRM and quoting platforms Preferred / Nice to Have Experience in the data centre, power, or critical infrastructure services sector
• Familiarity with Vertiv or comparable OEM service commercial environments Exposure to NPDI / phase-gate processes and new service commercialization Experience with quotation configuration tools and automated pricing platforms