Dispatch Field Service Representative

Job description

Job Summary

As a Dispatchable Field Service Representative (FSR), you’ll be on the front lines providing operations and maintenance expertise on water treatment systems for our customers from one of a variety of industries. This mission-critical role involves working on a variety of technologies including media filtration, softening, reverse osmosis (RO), ion exchange (IX), de-oxygenation, electro deionization, and ultrafiltration (UF).

Location

This role is open to candidates located in or willing to commute to Chattanooga, Knoxville, or Kingsport.

Essential Functions & Responsibilities

Carry out mechanical, electrical, and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation

• Conduct maintenance and calibration activities
• Operate, monitor, and optimize equipment performance
• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
• Monitor and maintain chemical injection systems
• Perform analytical testing such as: turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, in addition to various other site-specific testing requirements
• Review customer plant installations and compare against WTS reference drawings (P&IDs, electrical schematics, general arrangement, etc.)
• Consult with customer management and operation teams
• Ensure contract compliance with volume and quality specifications
• Provide customers with informal training on the operation and maintenance of their system Other duties as assigned by the Field Area Manager The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role.

Responsibilities may change over time and may be assigned at any time.

Qualifications

Knowledge, Skills & Abilities

• Excellent mechanical know-how Superb problem-solving skills Intermediate skills with Google Workspace applications Good training skills
• Demonstrated ability to work independently and remotely with project teams Education & Experience: Required High School Diploma / GED / Homeschool Certification OR international equivalent
• Minimum of 2 years’ experience in service/maintenance or equivalent in an industrial environment Valid Driver’s License
• Must meet customer site access and security requirements - Gain and maintain unescorted access badging at TVA Nuclear sites Preferred
• Bachelor's or Associate's Degree in Science/Engineering (STEM) or technical certificate in Instrumentation Experience with Ultrapure Water/Wastewater technologies including RO, UF, EDI, GTM IONX, MBR, EGSB, Filter Press Other power plant experience - Fossil, CT, C Working Conditions: Must be able to travel within the region as needed, up to 75%
• Must have the ability to be on-call and support emergency jobs as required
• Work takes place in industrial settings like power plants, refineries, and chemical processing plants
• Work environments involve hazardous materials and chemicals
• Must be comfortable working at heights, in confined spaces, in extreme heat, and with respirator use