Market Administrative Officer

Job description

Are you a leader people look up to? Do you know brokerage operations principles and regulatory rules by heart?

We’re looking for a market administrative officer to:

• lead the operations and administrative team, conducting performance reviews and making personnel decisions
• manage administration, including facilities, and oversee overall cost management
• make sure all employees complete required training and receive coaching on administrative policies, procedures and risk management and comply with all legal and regulatory requirements
• guarantee that the team meets service excellence standards
• oversee new client accounts, client correspondence and communications with the public
• act as a point of escalation for service breaks, operations issues and business continuity, resolving escalated issues from branches