Sales City Manager, Merchant Acquisition

Job description

Cleaned Document About the role and team Leading a sales team at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. As the Sr Sales Pod Lead for Eats SMB, you will be at the frontline of our mission to connect people with what they want, leading a team of Account Executives to bring new merchant partners onto the platform. The pace here is intense and the environment is fast-changing; you won’t just be pushing a product, but building long-term partnerships under real-world pressure.

We are looking for a leader who leads with clarity and heart, someone who is energized by the messy reality of doing big things and can carry the weight of decisions that matter to our communities. If you are resilient, resourceful, and ready to set direction in motion without waiting for perfect conditions, this is where you’ll make your mark. What you’ll do Lead, inspire, and develop a team of approximately 8-10 Account Executives, ensuring they stay motivated and hit their targets even when the path forward isn't predefined.

Navigate internal complexity and shifting priorities to unlock value for our merchant partners and for Uber's growth. Manage sales pipelines with urgency and discipline, balancing fast-closing deals with those requiring months of persistence and trust-building. Coach and mentor team members through the inevitable "no," fostering a resilient culture that thrives on constant change. Collaborate across operations, marketing, and legal to shape proposals and remove blockers that slow the team down.

Utilize data to uncover insights and create effective sales plans that align with Uber's long-term strategic vision.

Basic Qualifications

Minimum 3 years of experience as a people manager leading a front-line B2B sales team. Proficiency in managing the full sales cycle, including lead generation, outbound prospecting, and closing. Experience with Salesforce or similar CRM tools for pipeline forecasting and data-driven decision-making. Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

Demonstrated experience leading teams through high-ambiguity environments and organizational change. Track record of identifying and driving improvements in sales processes for the greater good of the organization. Strong systems thinking and the ability to influence without authority across multiple regions. Experience coaching underperforming team members to consistently exceed ambitious targets.