Account Manager I, Eats SMB

Job description

About the role and team Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energised by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

This position is based in New York City and follows a hybrid work schedule, with an in-office requirement Tuesday through Thursday. Fluency in Mandarin is also required for this role. What you’ll do Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term. Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.

Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction. Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services. Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

3+ years of experience in account management, operations, sales or customer-facing functions. Ability to negotiate with external partners and overcoming objections to gain commitment. Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities. Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management. Fluency in Mandarin , and professional proficiency in English.

High school diploma or equivalent.

Preferred Qualifications

Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making. Demonstrated problem-solving ability to solve gaps in merchant processes. Stakeholder management skills with the ability to influence without authority.

Responsibilities

For New York City, NY-based roles

The total on-target earnings (OTE) range for this position is USD $99,286 - USD $110,000. The OTE includes a base salary range of USD $69,500 per year - USD $77,000 per year and an annualized cash variable incentive target of USD $29,786 - USD $33,000. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. An equity award and other forms of compensation may be included in the offer.

You will also be eligible for various benefits.