Strategy & Operations Lead, Marketplace Success

Job description

About the role and team Uber's Eats is expanding rapidly into retail and new merchant verticals. As the platform diversifies, the complexity grows; different categories behave differently, new partnerships need distinct operational models, and maximising growth is unique to each retailer. This role focuses on the marketplace strategy & operations piece of this puzzle and is ideal for someone with 7+ years experience who is equal parts strategic, analytical, commercial and enjoys working across many parts of the business.

What you’ll do Merchant Marketplace strategy

set the direction for what optimal marketplace operations look like for existing & new merchants in the marketplace Marketplace success for new launches: be a core member of Merchant launch teams and setting up new strategic partnerships for success Product led-change: Influence Central Operations & Product teams on changes that need to be made to drive success

Maximise commercial return & partnership growth: Leverage Marketplace levers to maximise commercial return for Uber and our partners Cross-functional leadership: partner with Product, Sales, Commercial, Account Management, Marketing, Finance, and Central teams Team development: As the most senior individual contributor of the Marketplace Strategy & Operations team you will mentor and develop team members and be a leader across the broader

Marketplace team Solve creatively in ambiguity: bring fresh ideas, test unconventional approaches, and build structured plans from complex data to tackle open-ended marketplace challenges.

Basic Qualifications

Minimum 7 years of experience in a strategy, operations or analyst roles, applying data and creativity to tackle strategic, big-picture business problems. Experience in marketplace operations, platform growth, retail strategy, or multi-sided platform dynamics. Strong individual accountability and motivation to drive results in a high-autonomy environment. Proficiency in Excel or Google Sheets, with demonstrated experience in data-driven decision-making and reporting.

Strong stakeholder management skills with experience influencing product teams and cross-functional partners. Hands-on experience with AI and automation tools (or a strong appetite to learn — we'll give you the tools and the runway).

Preferred Qualifications

Experience in Growth & Scale-up environments. Familiarity with SQL or other data-querying tools. Self-starter who thrives in ambiguous environments with high autonomy. Experience leading, mentoring, or managing junior team members.