Senior Account Manager, Retail

Job description

As a Senior Account Manager on the Grocery & Retail team, you will drive business growth and innovation by managing a portfolio of our largest partners in Japan — spanning grocery, pharmacy, convenience, and other retail verticals — and expanding our business together in mutually beneficial ways. A successful Senior Account Manager deeply understands our merchant partners, builds strong relationships with decision-makers and influencers throughout their organizations, and effectively identifies and capitalizes on opportunities to improve core business metrics for both our partners and Uber Eats.

What You'll Do

Own and grow strategic partner relationships: Serve as the primary point of contact for top-tier Grocery & Retail merchants, building trusted advisor relationships with senior stakeholders and key decision-makers.

Develop joint business plans

Gain a deep understanding of each partner's business strategy, then co-create and execute data-informed growth plans aligned to shared objectives.

Drive delivery business performance

Identify levers to accelerate order volume, improve selection, and optimize the partner experience on the Uber Eats platform.

Collaborate cross-functionally

Work closely with Operations, Product, Marketing, and other internal teams to relay partner feedback, remove blockers, and deliver a seamless experience for all parties.

Analyze and act on data

Leverage performance data and market insights to inform recommendations, track progress against KPIs, and surface new opportunities.

Basic Qualifications

Proven experience in account management, business development, or a client-facing commercial role Strong stakeholder management skills with a track record of influencing senior partners and internal teams Data-driven mindset — comfortable building narratives and making decisions grounded in metrics Fluency in Japanese (native or near-native) Business-level English (written and verbal) Experience working in or with the retail industry (grocery, pharmacy, convenience, or similar verticals preferred) Self-starter mentality — biased toward action, comfortable with ambiguity, and able to prioritize independently

Preferred Qualifications

Working knowledge of SQL or other data querying tools Experience in a fast-paced, high-growth, or platform-based business environment (tech, marketplace, or e-commerce) Familiarity with the Japanese retail and/or food delivery landscape