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Trip.com Group · Shanghai

QA NP EN

ShanghaiOperations

Listed on Trip.com Group’s official careers site. Posted August 13, 2026. Check that it is still open and apply there.

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Job description

Job Responsibilities

Responsible for product experience operations, including establishing product experience mechanism standards, building an experience metrics system, and enhancing experience operation capabilities. Monitor data trends and anomalies to proactively identify product quality issues, user experience gaps, or system inefficiencies. Establish a data monitoring mechanism, perform daily data extraction, analysis, and visualization using tools such as SQL to identify operational bottlenecks and risk points.

Build strong collaborative working mechanisms with business teams and establish an effective closed-loop process with internal service teams to jointly improve operational outcomes.

Job Qualifications

Educational Background : Full-time bachelor's degree or higher.

Work Experience

Over 3 years of experience in data analysis, data product management, or data engineering. Experience in SQL is needed.

Professional Skills

Strong understanding of data architecture and quality assurance processes; excellent data mining, analysis, and visualization skills; experience in defining and managing KPIs for AI service or digital products.

Soft Skills

Excellent communication, execution, and cross-team collaboration skills; strong problem-solving and logical thinking abilities.

Language Skills

Proficiency in written and spoken English.

Preferred Qualifications

Project management experience is a plus.

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AI QA

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