Global Social Media Manager

Job description

职位描述

• Aim to improve service efficiency, quality and customer experience, design and optimize the service procedure, create a solution and facilitate its implementation
• Have a good knowledge of the business needs and can analyze its pain points, explore customers' deep requests and promote the improvement of the service team
• Possess unique horizons and sensitivities, can identify defects and areas for improvement in the procedure to enhance its effectiveness
• Track and locate business anomalies, conduct in-depth analysis and induction, and put forward constructive suggestions on data indicators
• Responsible for data analysis related to the service operation, in-depth understanding of the business, completing the construction of the data dashboards, various topic analyses and report writing 任职资格 Education: College+ Language Level: EN proficient & Proficient in Mandarin at a native-level, Japanese/Korean/Cantonese proficient will be a plus Experience: Possess prior experience in public opinion analysis or background in customer relationship analysis.