Senior Service Solution

Job description

Key Roles and Responsibilities

• Handle the conjunction of service procedure before the new products launch.
• Conduct front-line service team service process and procedure, service rules formulation and release.
• Optimize or iterate over existing service processes and rules through data analysis and process implementation monitoring.
• Collect feedback from the service team to help respond to related questions and improve common process problems.
• Cross-function communication and promotion, completion of process design/debug and release, forming a closed loop mechanism.

Qualifications

• Bachelor's degree or above.
• Proficient in English listening, speaking, reading and writing, English can be used as the daily working language.
• Proficient in various Office software, including but not limited to Microsoft Office, Visio, etc.
• Excellent adaptability, good ability to work under pressure, good teamwork and communication skills.
• Have a strong logical thinking ability, and the ability to summarize, quick problem-solving skills, data analysis, etc.
• PMP certification or Lean 6 sigma certification is preferred.
• Service industry process management experience is preferred.
• Work experience in OTA industry or foreign company is preferred.