Service Solution-Complaint SHACC

Job description

Core Responsibilities

Handle the conjunction of service complaint procedure before the new products launch; Conduct front-line service (complaint case) process & procedure, service rules formulation and release; Optimize or iterate over existing service processes and rules through data analysis and process implementation monitoring; Collect feedback from the service team to help respond to related questions and improve common process problems; Cross-function communication and promotion, completion of process and system-logic design/debug and release, forming a closed loop mechanism.

Qualifications

Full-Time Bachelor degree or above; Proficient in English listening, speaking, reading and writing, English is required as the daily working language; Proficient in various Office software, including but not limited to Office, Visio, etc; Excellent adaptability, ability to work under pressure, good teamwork and communication skills; Have a strong logical thinking ability, and the ability to summarize, problem-solving skills, data analysis, etc; PMP certification or lean 6 sigma certification is preferred; Service industry process management experience is preferred; Work experience in OTA industry or foreign company is preferred.