Supplier Operations Manager (Americas)

Job description

职位描述 Key Responsibilities

• Supplier Qualification & Onboarding
• Define, implement, and continuously optimize supplier qualification and operational readiness standards.
• Lead supplier onboarding, training, and go live assessments to ensure compliance with quality, safety, and operational requirements.
• Supplier Performance & Quality Management
• Monitor and manage supplier performance through defined KPIs, including fulfillment, service quality, customer feedback, and operational efficiency.
• Conduct regular performance reviews and drive continuous improvement through structured feedback and improvement plans.
• Supplier Relationship & Regional Ownership
• Serve as the primary operational point of contact for suppliers in the Americas region, building stable and scalable partnerships.
• Perform supplier mapping to assess capabilities, performance potential, and long term fit with regional business needs.
• Distribution Channel Operations
• Manage and optimize supplier execution across multiple distribution channels, including online, offline, direct, and emerging channels.
• Drive sustained growth in channel output by improving product availability, content accuracy, pricing alignment, and operational execution.
• Issue Resolution & Risk Control
• Proactively identify, escalate, and resolve supplier related quality, service, or operational issues, and implement corrective and preventive actions.
• Monitor operational risks and recurring issues, ensuring stable execution and service continuity.
• Reporting & Cross Regional Support
• Deliver regular performance reports and actionable insights, supporting data driven operational decisions.
• Execute other regional or cross market initiatives assigned by the manager, based on business priorities. 任职资格 Qualifications
• Bachelor’s degree in Business, Tourism, Operations Management, Quality Management, Supply Chain, or a related field.
• Minimum 5 years of experience in supplier operations, partner management, or related roles, preferably within tours, attractions, or leisure industries.
• Solid understanding of supplier lifecycle management and distribution channel operations.
• Strong analytical skills with a results oriented mindset.
• Proven ability to design, execute, and optimize supplier quality and operational processes.
• Excellent communication and stakeholder management skills.
• Ability to work effectively in a fast paced, cross functional, and international environment.
• English proficiency at CET 6 level or above.