EN HTL Customer Care

Job description

Key Responsibilities

Resolve escalated customer concerns and complaints by creating positive experiences. Utilize strong communication skills to connect with customers and negotiate when necessary. Consistently follow up with customers until their concerns are fully resolved. Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services. Enhance the Trip.com brand through social media and reputation platforms (Facebook, Twitter, TrustPilot, etc.) Assist with any ad hoc projects and tasks from the Customer Success Manager.

Requirements

Bachelor’s degree or above. Highly proficient in both verbal and written English with excellent proficiency preferred. Fluency in Chinese is required. Have a passion for helping and supporting others; you will gain a sense of fulfillment from saving someone’s day. Able to work under tight deadlines and pressure, both independently and with others. Able to work during weekends and public holidays.