Senior QA EN SHACC ALL

Job description

Core Responsibilities

• AI Quality Assessment Framework & Standards
• Establish and maintain quality evaluation criteria for Large Language Models (LLMs), covering accuracy, safety, compliance, and instruction-following capabilities.
• Design evaluation workflows combining automation and human-in-the-loop assessment to quantify model performance regularly.
• End-to-End Quality Control & Risk Management
• Own regression testing and acceptance testing for model iterations, enforcing quality gates to prevent performance degradation before launch.
• Monitor online performance to mine for badcases, identifying model hallucinations, logic errors, or experience defects, and issue timely risk alerts.
• Issue-Driven Improvement & Closed-Loop Management
• Lead Root Cause Analysis (RCA) for quality issues, precisely diagnosing whether failures stem from data, prompts, or model architecture.
• Drive algorithm, product, and operations teams to resolve quality defects, track the fix rate and conduct re-validation to ensure a closed-loop process.
• Cross-functional Collaboration
• Bridge the gap between business needs and technical implementation, ensuring the AI delivers real value to users.

Educational Background

• Full-time bachelor's degree or higher.

Work Experience

• 3+ years of experience in internet product operations. Hands-on experience in LLM/AIGC product operations is highly preferred.

Professional Skills

• Mastery of AI evaluation methodologies (e.g., Golden Dataset construction, Human Evaluation SOPs).
• Sharp eye for detail ("bug hunting" mindset) with the ability to mine potential risks from massive data.
• Familiarity with Prompt Engineering to reproduce or verify issues (focus on validation rather than daily maintenance).

Soft Skills

• Strong cross-functional communication skills; ability to use data to influence and drive cross-functional partners to solve complex problems.

Language Skills

• Proficiency in written and spoken English.

Preferred Qualifications

• Project management experience is a plus.