Senior Business Operation Manager

Job description

工作职责 Job Summary

Reporting directly to the Regional Head, this role acts as the operational backbone for the Overseas Long-Haul Region (Europe, Americas, ANZ, MEA) . You will orchestrate the integration of Business, Marketing, and Site Operations to drive efficiency and empower commercial teams. This position requires a data-driven leader who can thrive in a high-pressure, fast-growing environment while ensuring the rigorous execution of regional strategies.

Integrated Operations Management Holistic Oversight

• Lead and integrate the management of Business, Marketing, and Site Operations across diverse long-haul markets. Ensure seamless synergy between functional modules.

Strategy Execution

Translate high-level regional strategies into actionable operational plans, ensuring alignment between HQ directives and local market execution.

Data-Driven Performance Monitoring KPI & OKR Management

• Possess high data sensitivity. Establish, track, and rigorously monitor regional KPIs and OKRs .

Performance Analysis

Conduct in-depth analysis of operational data to identify trends, risks, and growth opportunities. Deliver regular, insight-driven performance reports to the Regional Head to support decision-making.

Commercial Enablement & Efficiency Workflow Optimization

• Analyze and streamline operational SOPs to remove bottlenecks, significantly improving the efficiency and output of Business Development (BD) teams.

Resource Support

Provide operational tools, policy interpretation, and resource allocation to empower frontline BDs, directly contributing to regional revenue growth.

Cross-Functional Coordination Stakeholder Management

• Serve as the primary liaison between the region and HQ functions (Product, Service, Finance, etc.), ensuring efficient cross-departmental communication.

Project Delivery

Manage regional projects with a result-oriented mindset, ensuring all tasks are delivered on time and within scope.

任职资格 Qualifications

Experience: Minimum 5+ years of experience in the travel industry; prior experience in OTA operations is highly preferred.

Global Background

Must have overseas work experience or international study background, with a strong understanding of cross-cultural business dynamics.

Internal Knowledge

Deep familiarity with Trip.com Group (Ctrip) internal processes, systems, and organizational logic is mandatory.

Resilience & Adaptability

Strong stress tolerance. Demonstrated ability to adapt and thrive in a fast-paced, rapidly evolving business environment.

Competencies

Strong logic in data analysis, result-oriented mindset, and excellent problem-solving skills.

Language

Required proficiency in Mandarin at a professional level; Professional fluency in English.