Call Center Representative - Texas Eye Care Network

Job description

Overview  Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community. At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.

The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Inceptions, triages and routes all incoming calls and emails, schedules patients according to the physician’s schedule and template. Conveys messages documented within the patient’s account to the patients. Updates, collects, and verifies patient demographic information, registers patients, updating and educating patients on current practice policies and changes to the organization as instructed by management.

Responsibilities

Maintains a working knowledge of the Physicians’ specialties, schedules, and locations. Schedules patients with the appropriate doctor.

Registration

Obtains and confirms patient demographics, insurance, and updates the patients accounts as needed. Understands and has a basic knowledge on insurance, benefits and share of cost. Understands and has a basic knowledge of all different insurance lines of services: HMO, PPO, Commercial, Medicare HMO, Medicaid HMO, etc. Reactivates patients by conducting re-calls for no shows & cancelled appointments, returns missed calls, responds to patient inquiries with real-time responses (text messages, emails, calls may vary between practices) based on practice protocol.

Documents accounts appropriately and accurately. Directs patient to our website to complete registration forms and/or emails documents as needed. Answers non-medical questions and gives routine non-medical instructions. On occasion, when properly trained, will answer some clinical questions. Understands and abides by all HIPAA policies and procedures.

Qualifications

Education Required: High school diploma or equivalent Preferred: Some college or training in the healthcare field.

Experience

Required: Some experience in healthcare administrative field Preferred: 1 to 2 years of experience in healthcare administrative field Knowledge & Skills Must be competent in the use of basic office equipment including computer, printer, telephone, excel, word, EHR / EMR, patient portal and fax. Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members.

Must possess excellent clerical and organizational skills. #LI-MS3 Organization Description Tenet Physician Resources (TPR) provides the ability for physicians to focus on what matters most - compassionate care to the communities we serve - while we manage the day-to-day operations. TPR offers a wide range of opportunities for professionals to meet career expectations at every stage of life. Practices employ physicians, medical assistants and administrative staff to work in environments with advanced medical equipment, robust data and technology.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify

http://www.uscis.gov/e-verify The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. 2603028458