Customer Service Associate

Job description

Job Overview

TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints. A key focus of the role is developing strong working relationships with customers and internal support functions.

Your new role

Be the primary day-to-day interface for assigned account partners in the UK Carry out contract reviews on orders/schedules and process them within SAP Progress and expedite orders as requested.Process requests for quotations

• Process customer returns.Investigate credit and debit requests and queries, issuing credits/debits where necessary
• Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.

Review, action, and issue all relevant order-related reports Follow TESOG policies and procedures Proactively perform quote follow-up activities Your ideal background:

• Excellent interpersonal skills and telephone manner
• Ability to communicate with customers and people at all levels of the organisation
• Proactive and flexible attitude as a team member
• Organised and methodical approach to work, with strong accuracy and attention to detail
• Demonstrable experience handling customers in a highly customer-orientated environment
• Experience using SAP preferred but not essential
• Ability to work under pressure and meet tight deadlines
• Experience using Outlook, Word and Excel