MQ SR Engineer

Job description

Job Overview

Serve as a primary technical interface for customer quality topics, coordinating timely containment, effective investigations, and clear communication. Translate customer feedback into sustainable manufacturing improvements across the plant.

Job Requirements

Key responsibilities Coordinate customer complaint response from initial notification through containment, investigation, corrective action, and effectiveness verification. Lead or facilitate 5D/8D investigations with cross-functional teams; ensure clear problem definition, evidence-based root cause, and robust corrective actions. Provide timely, accurate updates to customers and internal stakeholders, including required portal submissions, reports, and follow-up commitments.

Coordinate customer returns, samples, sorting/containment, traceability, and escalation with Operations, Logistics, and other TE locations. Analyze complaint trends and recurring failures; recommend preventive actions and confirm implementation at the manufacturing process. Partner with value-stream Quality Engineers to connect customer symptoms to process controls, control plans, PFMEAs, and inspection methods. Support customer audits, visits, quality reviews, and requests for technical evidence.

Mentor team members in customer communication, structured problem solving, and quality documentation; maintain accurate complaint records. Measures of success Customer response timeliness and on-time 5D/8D closure Customer complaint rate and repeat complaints Containment response and corrective-action effectiveness Customer commitments and documentation quality What your background should look like Qualifications and experience Bachelor’s degree in Engineering or related technical discipline, or equivalent relevant experience; substantial automotive manufacturing quality experience preferred; strong customer-facing communication, 8D/root-cause analysis, Core Tools, and IATF 16949 knowledge.

Core competencies Customer focus

• Cross-functional collaboration
• Data-driven decisions
• Structured problem solving
• Clear communication
• Continuous improvement
• Accountability