Senior Manager(L5) - Std- Customer Support Manager

Job description

Position Summary with

Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct. 7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)

Education

B.E. / B.Tech

• Mechanical Engineering / Automobile Engineering Work Experience 3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors Tata Motors Leadership Competencies Developing Self and Others
• Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel

Driving Execution

• Translating strategy into action and execution Leading by Example
• Encouraging and following ethical standards

Leading Change

• Recognizing the need for change, initiating and adapting to change

Motivating Self and Others

• Inspiring teams and individuals Functional Competencies Automobile Engineering Functional-Strong analytical and Problem solving skills

Interpersonal Skill Customer Centricity

• Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations Tags