Enterprise Service delivery Management

Job description

1. Professional Services & Customer Engineering § Support presales, proposal, bespoke solution design and customer-specific requirements 2 .

Customer & Service Demand Management § Focus

Demand control, vendor governance and delivery assurance § Prioritize B2B demand by customer value, complexity, SLA and capacity § Outcome: Better control of Supplier dependencies, ageing orders and delivery risks. 3.

Customer Delivery & Delivery Management § Focus

End-to-end order execution and customer experience § Provide single-point delivery accountability for strategic B2B customers 4.

Technical Services § Focus

Planning, provisioning and technical readiness § Translate approved orders into network designs, circuits and provisioning instructions § Manage core planning, access planning, capacity validation and last-mile feasibility § Resolve design issues, access constraints, capacity gaps and provisioning blockers §<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: norma

Qualifications

BACHELOR OF COMMERCE