Production Support Engineer

Job description

Role Summary

The Production Support Engineer (L2/L3) will provide advanced application support for business-critical systems built using J2EE and Microservices architecture. The role involves incident resolution, root cause analysis, service stability, database troubleshooting, and collaboration with development teams in a BFSI environment. L2 Production Support Responsibilities

• Provide Level 2 support for J2EE and Microservices applications
• Perform incident triage, impact analysis, and resolution within SLAs
• Monitor application health, alerts, batch jobs, and services
• Analyze application, API, and middleware logs
• Perform data analysis using Oracle and DB2
• Support production releases and configuration changes
• Document known issues, workarounds, and resolutions
• Participate in shift handovers and stakeholder communication

L3 Production Support Responsibilities

• Act as escalation point for complex production issues
• Perform in-depth root cause analysis and implement permanent fixes
• Debug J2EE and Microservices application components
• Work with development teams on code-level fixes and optimizations
• Analyze database performance issues (locks, deadlocks, slow queries)
• Support Sev-1 and Sev-2 incidents and post-incident reviews
• Drive automation, monitoring improvements, and stability initiatives
• Mentor L2 team members and support knowledge sharing

Qualifications

BACHELOR OF ENGINEERING