Right Fax Consultant

Job description

Must Have Technical/Functional Skills

• Experience with:
• Windows Server and Windows OS administration
• Active Directory (users, groups, permissions)
• General understanding of networking concepts such as IP, DNS, and TCP/IP.
• RightFax EFM (Enterprise Fax Manger)
• RightFax Fax Printer client and driver
• RightFax shared account Delegate management, and routing methods and associated file types.
• Ability to read logs and follow troubleshooting procedures.
• Exposure to OpenText RightFax, XMedius, or other fax/document systems.
• Experience supporting MFPs, printers, or scanning workflows.
• Basic familiarity with SQL Server concepts or troubleshooting.

Roles & Responsibilities Platform Operations & Support

• Monitor RightFax environments for system health, queue backlogs, transmission errors, and service availability.

Perform basic RightFax administrative tasks, including

• User and group management
• Fax number assignments
• Permissions and delegation changes
• Respond to incidents and service requests related to fax delivery, image routing, and client connectivity.
• Escalate complex issues to senior engineers with appropriate diagnostics and documentation.

Incident & Troubleshooting Support

• Investigate common RightFax issues such as:
• Failed or delayed fax transmissions
• Client connectivity problems
• Imaging or routing errors
• Collect logs and diagnostic data from RightFax, Windows Event Viewer, and basic telephony components.
• Assist with root cause analysis and post incident reviews.

Change & Maintenance Activities

• Assist with patching, service restarts, and scheduled maintenance activities following established SOP’s.
• Support testing activities for system upgrades, hotfixes, and configuration changes in non production environments.
• Execute predefined maintenance tasks such as fax aging, data cleanup, and basic health checks.

User & Business Support

• Provide Tier 1–2 support for end users, including troubleshooting fax submissions from: o MFPs
• Diem Email and SMTP o Folder drop workflows
• Communicate clearly with business users regarding fax issues, resolution status, and expected behavior.
• Work with application and infrastructure teams to troubleshoot integration related issues.

Documentation & Process Adherence

• Follow established operational runbooks, escalation procedures, and change management processes.
• Maintain and update documentation for common issues, support procedures, and system configurations.
• Document incident findings and resolution steps for knowledge sharing and continuous improvement.

Salary Range

$110,000- $125,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1 </div

Qualifications

BACHELOR OF COMPUTER SCIENCE