Salesforce Business Analyst

Job description

Key Responsibilities

Business Analysis & Stakeholder Engagement Act as a bridge between business stakeholders and technical teams to translate complex banking and financial services requirements into Salesforce solutions. Lead requirements elicitation workshops, interviews, and process walkthroughs focusing on: Customer onboarding (Retail, Corporate, SME, Institutional) KYC / AML / Customer Due Diligence (CDD, EDD, Periodic Reviews) Create and maintain Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, acceptance criteria, and process flows.

Partner with Compliance, Risk, Legal, and Operations teams to ensure regulatory requirements are correctly captured and implemented.

Salesforce Financial Services Cloud

• Drive functional design using Salesforce Financial Services Cloud (FSC) features such as: Person Accounts Relationship Management Financial Accounts & Household
• Models Client 360 and Interaction Summaries
• Configure and optimize FSC to support: End-to-end customer onboarding journeys Relationship hierarchies and beneficial ownership models Compliance-driven workflows and approvals Ensure FSC data model alignment with enterprise customer, account, and party reference models.

Customer Onboarding & KYC / Due Diligence

• Analyze and design onboarding workflows covering: New customer acquisition
• Document capture and validation Risk profiling and scoring Sanctions, PEP, and AML screening integrations
• Define functional requirements for: KYC lifecycle management Periodic review and remediation processes Regulatory auditability and reporting
• Support traceability of requirements to regulatory obligations </ul