Production Support Engineer

Job description

Must Have Technical/Functional Skills Education

Bachelor’s degree in Computer Science, Information Technology, or a closely related field.

Technical Skills

Proficiency in Linux/Unix, SQL, and programming languages like Java or Python. Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, ServiceNow) is highly valued.

Problem-Solving

Strong analytical abilities to digest complex issues under pressure in fast-paced production environments.

Communication

Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions.

Roles & Responsibilities Incident Management & Troubleshooting

Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes.

Root Cause Analysis (RCA)

Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems.

Cross-Functional Collaboration

Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows.

System Monitoring & Optimization

Build and manage application performance monitoring solutions to guarantee system health.

Documentation

Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.

Location

Need to Work from Office all 5 days a week.

Salary Range

$90,000 to $105,000 per year

Qualifications

BACHELOR OF COMPUTER SCIENCE