Team Lead (EDM/WFM)

Job description

Excellent communication skills

• Good working experience in MS office – Excel, Word, PPT
• Experience in Client Relationship Management (Australia geography stakeholders)
• Experience of leading team size of 15+
• Experience in managing/supporting Employee Data Management and Workforce Management operations with focus on volume planning and data accuracy
• Domain expertise across HR domain with focus on Employee Data lifecycle and workforce planning activities
• Experience in HR systems with strong knowledge of SAP SuccessFactors (Employee Central preferred)
• Experience in handling data transactions, scheduling, capacity tracking, and reporting
• Technology Insights – Working knowledge of HR platforms (SuccessFactors, ServiceNow) and WFM tools for planning and reporting
• Understanding of Australia HR processes, delivery cadence, and stakeholder expectations Accountable for managing team size of 15+
• Responsible for SLA management, workforce alignment, and data accuracy
• Metrics and reporting as per the program communication plan
• Ensure Quality Management Systems are followed for delivery excellence
• Drive capacity planning, scheduling alignment, and workload distribution
• Ensure proper communication between onsite (Australia), offshore and customer teams
• Delivery excellence and customer focus
• Ensure accurate processing of employee data transactions and alignment with workforce plans
• Manage volume fluctuations, utilization, and service risks through WFM planning
• Handle stakeholder escalations related to data, capacity, and service delivery
• Support process improvements, standardization, and reporting enhancements
• Ensuring delivery of real and tangible improvement through planning, analysis and execution

Qualifications

BACHELOR OF BUSINESS MANAGEMENT