Production Support Engineer

Job description

Role

Production Support Engineer L2_L3 Experience: 3-5 Domain: BFSI(Preferred)

Technical Skills

J2EE (Spring, Spring Boot) Microservices architecture RESTful APIs Oracle and DB2 databases Strong SQL troubleshooting skills Unix / Linux operating systems Responsibilities: L2 Production Support Responsibilities Provide Level 2 support for J2EE and Microservices applications

• Analyze application, API, and middleware logs
• Perform data analysis using Oracle and DB2
• Support production releases and configuration changes
• Document known issues, workarounds, and resolutions
• Participate in shift handovers and stakeholder communication

L3 Production Support Responsibilities

• Perform in-depth root cause analysis and implement permanent fixes Debug J2EE and Microservices application components
• Analyze database performance issues (locks, deadlocks, slow queries) Support Sev-1 and Sev-2 incidents and post-incident. </ul

Qualifications

BACHELOR OF ENGINEERING