Telecom Order Management

Job description

Key Responsibilities

§ Ensure processing of all Work Orders (TT) for fixed line businesses in the client provided CRM applications with the given SLAs and quality metrics. § Understand the client requirement and provision the services and close the WOs in the systems § Key tasks include validation of orders, Vendor qualification, Pricing and rate management. § Take complete ownership of the cases and ensure closure of the WOs successfully § Identify process improvement opportunities and implement the same in consultation with TLs § Inter-department coordination for Order exception/execution management. § Data Integrity Check and validation during Order execution.

• Work on scheduling different activities and notify end customer
• Manage end to end project till completion
• Take follow up, coordinate with different teams, stake holders and customer, for timely closure of project
• Escalate issue to respective team/person
• Sending timely notification to end customer related to project § Handling customers queries/complaints and divert them to concern department Qualification: BSC / B.Com / M.Com/ BA / MA / MBA / IT Graduate, BCA etc.

Experience

1-3 years of Telecom experience preferably in Telecom fulfilment activities, Experience of working in Telecom relat

Qualifications

BACHELOR OF COMMERCE