Service Delivery with GCP CDL Certification

Job description

Minimum 5 years of experience in the Escalation Process and 1+ years of experience in one of Google Cloud products

• Preferred to have GCP tech certification
• Escalation Manager should act as a techno manager by having Experience in technology and Process in order to address the escalations.
• Engage timely required technical stakeholders and normalise customer sentiment
• Strong ownership and engagement to navigate various internal teams like TECH, ENG, Account team etc.
• Identify the hurdles and engage the right tech teams to get the faster resolution for escalated cases.
• Solid internal stakeholder and external stakeholder management Leadership and execution skills to identify Product, Process and People improvements and drive them Escalation manager Roles & Responsibilities</p

Qualifications

BACHELOR OF ENGINEERING